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Warranty policy
Ecler products distributed by Liza Trading are covered by the manufacturer’s warranty policy. The warranty period and conditions for each product are stated on the quotation, contract or warranty card supplied with your order.
Making a warranty claim
- Contact Liza Trading by phone/Zalo on +84 908 738 468 or by email at info@liza.com.vn.
- Provide the product model, serial number, proof of purchase and a description of the fault (with photos/video if available).
- Liza’s technical team will check the issue, guide you through a remote fix, or receive the unit for handling under the manufacturer’s policy.
Please note
The warranty applies to products purchased through Liza Trading or Liza’s dealers. Damage caused by installation or operation contrary to the manufacturer’s instructions, or by external factors, is handled according to the manufacturer’s warranty conditions.